iMacros is part of the Ipswitch family of tools and services.

For immediate solutions to technical questions please make sure that you have the latest version of the software installed. Also, please read our Frequently Asked Questions (FAQ) and tutorials before opening a case, as you may find your answer there.

Open a Support Case via your Ipswitch Community Account

Existing customers can login to their Ipswitch Community account and open a support case there. Please see these instructions on how to create an account if you are not already a member of the Ipswitch Community.

Find an Answer in the Community Forums

Alternatively, you can also read, post and search in our active User Forum. This forum is monitored by iMacros users and our tech support. All users benefit from the questions and answers provided in the forum, that is why we would ask you to post the question there first if a public forum is appropriate for your question.

Support Response Times

We try to respond to support requests as soon as they come in, but please understand that during periods of heavy load, a delay may occur. You can check on the status of your case in the Ipswitch Community.

Other Inquiries

For all other inquiries, including questions about an evaluation, please use the form on our Contact page.