For immediate solutions to technical questions please make sure that you have the latest version of the software installed. Also, please read our Frequently Asked Questions (FAQ) and tutorials before opening a case, as you may find your answer there.
Open a Support Case via your Ipswitch Community Account
If you are an existing Professional, Enterprise, or WebBrowser Component customer or have an evaluation license, you can login to the Ipswitch Community and open a support case there. If you don’t already have an account, please see these instructions on how to create an account.
Find an Answer in the Community Forums
Personal Edition customers (as well as freeware users and all other customers) can also read, post and search in our active User Forum. This forum is monitored by iMacros users and our tech support team. All users benefit from the questions and answers provided in the forum–that is why we would ask you to post the question there first if a public forum is appropriate for your question.
Support Response Times
We try to respond to support requests as soon as they come in, but please understand that during periods of heavy load, a delay may occur. You can check on the status of your case in the Ipswitch Community.
For all other inquiries, including questions about an evaluation, please use the form on our Contact page.
What Our Customer Say
A Scalable Toolset
To give you some sizing – our website is over 1\4 million lines of code with complex business rules\logic. Our defect rate is well below industry standards through two major releases last year. One of the releases impacted over 40% of site pages...
Cross Browser Testing
Thanks! This solution is killer for our cross platform / cross browser testing! I have a VM setup in VirtualBox, and I pointed all of the paths to the same place on the host, so I have one folder for macros, shared by IE / XP , Firefox XP and Fire...
Testing Flash Apps
Great application, I'm a flash developer and the games I create have to be played 1000's of times before I can submit them officially to test. I spent weeks looking for a suitable test app and have found yours to be fantastic. I have gradually cre...
Intuitive Web Testing
iMacros works great. I implemented it in my product test solution of wireless modems with embedded web pages. It brought the manual test of 10 minutes to an automated test of 90 seconds.
An Extra Employee
We use iMacros Enterprise Edition to manage our online advertising and compile sales information so that we can effectively compute our ROI and make decisions based on it. Integrating the software into our development process has gone very smoothl...
A Suberb Product
Within 5 days since I had ever heard of iMacros, 3 days since I started seriously looking at it, and within 1 day of purchase I have successfully extracted 30 fields across 2 pages from a total of 1265 accounts and generated a concise, accurate da...
First State Bank of Altus
Saving Money Extracting Data
TaxSaleLists.Com prepares and posts over 5,000 lists, totaling 1.5 million properties, for tax sales in the United States each year. We use the macro program to get complete assessor information on the properties involved for our clients. This e...
Efficient Data Extraction
iMacros allowed me to search over 20,000 properties on a county website to find 200 that were about to be lost to foreclosure. From that list of 200 properties I was able to do a deal that netted over six figures in profit. Without the power of iM...
More Work Done in Less Time
We have many different categories and subcategories [on our auction web site]. Each auction section needs to have a display template and input template uploaded through cold fusion software. We have over 2,000 sections. This took about 2 and a hal...
Timeshare Resale Help Line Inc.
A Real Timesaver
I run 900 Script against 1500 websites daily. If it wasn't for iMacros I would have to have 3 or 4 people sit around all day and download data. This thing saves my life.
Automating Across the Organization
At the Independent Evaluation Unit of the World Bank, we are using iMacros Enterprise Edition to automate information quality audits of institutional sites, and also to streamline our information gathering and research tasks without taxing corpora...
The World Bank
The Right Partner
After considering a range of software solutions for integration in our WebTrans QoSM software, Agilent Technologies selected iMacros as the leading system for the enhancement of their web transaction monitoring functionality. iMacros's short learn...
iMacros has been an excellent addition to our development toolbox.
United Parcel Service (UPS
Customer Support Experience
I really must say I am very impressed with all your support and ability to handle customer queries. It really has been refreshing to see that you guys are really good at support and your product is excellent too.
Easy to Use
We use your brilliant program every day and it works each and every time and we have never had a problem (after all the initial tweaks and tune-ups). It's proven to have been a real benefit to us here and we are very happy.
Another Satisfied Customer
First I will like to thank you for a fantastic product. It is so easy to use and yet so powerful. And the pricing is also very attractive. I have been reading your help pages and playing your demos and they have been a great help. We use it widely...
Carlson Wagonlit Travel
Thank You for a Great Product
Your product and customer support have been excellent!
Real Business Value
I can do in 12 minutes what used to take a couple of hours. Multiply that over an entire company and your talking some real time.
Why I Purchased iMacros
Thank you for your same day responses, it is one of the reasons I purchased your software.
NuView Systems, Inc.,
Measuring Response Time
We started using the program to measure response times from our Online Store. Together with a spreadsheet application statistics are generated smoothly and automatically. The simplicity in the use of the program and the excellent email-support - r...
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