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Support Policy

Professional Edition Support

One year of expert technical support is included with the iMacros Standard Edition, Enterprise Edition, and the iMacros WebBrowser Component for .NET products. We guarantee a 24 hour response time during working days. Typically we respond in less than 6 hours during weekdays. If required, our support engineers call back and/or use remote control software to diagnose issues on the spot.

Free Support Via the Community Forum

Free to all users including Firefox/Chrome add-on users and Professional Edition users. If you’d like to participate, please post the question in our public user forum. Our Community Forum is monitored by active iMacros users and our tech support staff. Every user benefits from the questions and answers provided in the forum, that is why we would ask you to post the question first if a public forum is appropriate for your question.

Service Renewals

Our affordable service agreement renewals significantly reduces the cost of ownership. Available for purchase in yearly increments, they include expert technical support, and all software releases and updates for your subscription period.

With your initial purchase you receive 1 year of product support and software updates. To extend your service agreement please login to your Customer Portal. Please note that iMacros will continue to function should you choose not to extend your coverage. iMacros never “expires”: Without a current service agreement you will not be able to access new updates that we release.

Other Support Options

Macro and Script Creation Service

If you don’t have time to create macros or if you need more complicated internet functions automated, our qualified iMacros consultants can create a solution for you quickly. The pricing is very competitive and is based on the complexity of the project. For a free consultation and a free quote please contact us.

On-Site Training

We offer on-site training and consulting. Our team can deliver the training in English, Portuguese, Chinese or German. We recommend our one-day 4+4 iMacros JumpStart training & consulting: We hold a hands-on 4h iMacros Workshop (custom-tailored to your needs) and in the afternoon we have time for 4h consulting on your project. Availability is limited, please contact us to discuss details and book your training now.
Custom Development
We can develop and integrate your requirements directly into our software package. Please contact us to discuss details.
Customized support/licensing
Do you need a support or license option not listed on this page? Please contact us to discuss details.
Source code escrow
Since iMacros is regularly used for mission critical applications we know that some of our customers prefer additional safeguards. That is why we also offer source code escrow for total security. If you choose the escrow option, that means that you will have access to the complete iMacros source code in the (very unlikely) event that we go out of business in the future. Please contact us to discuss details.
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